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Refund and Returns Policy

At Machine Automation and Maintenance, customer satisfaction is our priority. We understand that sometimes you may need to return a product, and we are here to help. Please review our refunds and returns policy outlined below.

Refunds and Returns Overview

Our refund and returns policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods
  • Hazardous materials
  • Flammable liquids or gases
  • Downloadable software products

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account and contact your credit card company or bank. If you still have not received your refund, please contact us at info@machine-automation-maintenance.com 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at info@machine-automation-maintenance.com and mail your item to: Gomoa Dabayin-Off Kasoa Winneba Highway, Accra, Ghana.

Shipping Returns

To return your product, please mail it to: Gomoa Dabayin-Off Kasoa Winneba Highway, Accra, Ghana. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Need Help?

If you have any questions or concerns regarding refunds and returns, please do not hesitate to contact us at info@machine-automation-maintenance.com. We are here to assist you.

Thank you for choosing Machine Automation and Maintenance. We appreciate your business.

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